必看！雅思口语Part 2高频之“投诉”该如何套题
今天来讲一道雅思高频考题《投诉》， 看看它是否也可以让你和其他雅思话题形成套题点。
从套题来看，你可以优先考虑有负面意向的几个话题，比如《嘈杂之地》/《空气污染之地》/《不喜欢的广告》。
为此，你可以向有关部门投诉某一个工地深夜扰民或者某饭店允许他人抽烟；你也可以向政府部门投诉某城市环境质量差，影响身体健康。
除此之外，你也可以因为某一个广告中包含一些inappropriate content而发起投诉，比如：少儿不宜/侮辱女性/过分暴力等。
当然，你也可以把《投诉》和《熟人的好消息》做一个结合。
为此，你听到的好消息就是某个熟人投诉成功了。
以上是我们从套题层面来看的。如若你不想套题，我们又该如何选择“投诉的内容”呢？
一般而言，大家会把投诉和购物结合在一起，但我还挺不推荐的。如若你选择的是投诉某个东西产品质量不过关，它是必涉及一些专有词汇，可恰恰这些单词不在你的常用词汇范围内。但如果你个人的英语能力足够过关，你讲啥我都不反对。
为了降低词汇难度，我会推荐你投诉以下几个对象：
1. 投诉“人”
这个人包括老师/ 领导/ 同事/ 邻居/ 各类服务人员。
如若你是学生，我推荐你直接投诉老师，因为你对老师的好与坏有比较深刻的认知。
如若你是工作人士，你可以投诉你的上司和同事。
同时，你也可以考虑食堂打饭的阿姨/ 地铁的工作人员/ 服装店的销售等，重点在于他们的态度和专业度。
2. 投诉“地点”
这个地点可以是“城市/ 公共场所/ 住宅”。
你可以向中央投诉某个城市的环境差，基础设施差，甚至教育质量差；
你可以向当地政府投诉某个公共场所存在安全隐患、环境差、过分吵闹、乱收费等；
你可以向当地政府投诉某开发商所建造的房子质量差，隔音效果差，乱降价影响个人利益等。
3.投诉“活动”
你可以投诉某个活动扰民/ 工作人员素质差/ 不及时开展活动/ 活动内容不符合预期等等。
以上就是我给大家的一些投诉建议，同时我也给大家准备了三个案例以供参考。
Example one：投诉新来的外教上课不够专业
Example two: 投诉地铁工作人员态度差
Example three: 投诉学校健身房疏于管理
01 hen it happened
该小问为事件类话题的基础问题，对应“具体时间点拓展”。我们可从“Year-month-date-hour”的时间信息里拉取出一定的信息。
以上信息你不需要全部给我，你只需要选择两三点来进行说明即可。你可以选择拓展“year- hour”, 你也可以选择拓展“month-date-hour”, 接着就是从大往小逐步进行拓展即可。
-拓展“date”时
除非那一天对你很有意义你能记住具体的日子，其他记不住具体日期的日子，你可以从“星期几/当天天气/早中晚”来说明。
这里我很推荐你放大“天气”这一块内容，因为天气会影响人的心情，也会改变你的一天计划。比如：那是晴朗的周日下午，趁着好天气，我决定去….
-拓展“hour”时
你可以用“before/ after/while”来说明大概的时间信息。比如：吃完早饭后，当我正在午睡时，当我做完作业后。
最终，你在拓展《投诉》这道题时，第一问大致框架应该是这样的：
这件事情发生在哪一年或哪一月，那是怎样的一天，当我去干了什么事情之后，发生了什么事情，我很不满意，于是发起投诉。
Example one:
It took place about a month ago, on a terrible Sunday. It was pouring down outside 下倾盆大雨, but I still had to set off to have an English class in a language centre. When I arrived, I was told that a new foreign tutor was going to have a class with me. I was elated 激动, however, it turned out to be a terrible class and I made a complaint against him.
Example two:
To be honest, I am a tolerant person, so I seldom make complaints, but several months ago I was so frustrated while taking the subway. I remember It was the lantern festival in China. Our government had arranged a firework show to celebrate this festival. This news made people crazy and almost everyone came out and they took the subway to see the show. Because of this, the subway station was packed out 挤满了人. As there were too many people, the situation got out of hand 失去控制. The people working there didn't know what to do and were getting angry. One attendant 服务人员 yelled at me which was not ok so I made a complaint against him.
Example three:
Recently I just made a complaint about the management of my school gym. It took place about a week ago, on a normal Friday. As usual, I went to the gym after having my last class. However, when I arrived, I was taken aback 惊讶 by how terrible the environment was.
02Who you complained to
这道题可以有个小设计。一般而言，大家都不怎么会投诉，所以一旦发生要投诉的事情时，你的第一反应就是“我该怎么投诉”或者“我该向谁投诉”。
为此，你可以从“我不知道该怎么投诉”开始描述，再到后来“我如何获取到投诉途径”进行细节性拓展。
同时，这道题涉及到人，你也可以就这个“人”做进一步的细节拓展。我觉得“personality”在这道题里是一个不错的拓展方向。
比如：我向一个manager投诉，我第一眼看到他的时候觉得他很凶，可能不好讲话，但后来发现他是一个非常mild以及非常communicative，为此跟他沟通很高效。
Example one:
To be honest, I wasn’t very experienced when it came to making a complaint, so I had no idea what the procedure was. Then I remembered that a teaching assistant 助教 told me that if I had any problems I could go to her. I went to her office and asked if I could have a talk with her. She was gentle and friendly and even took me to a small room where we could have a private chat without interruptions.
Example two:
Actually, I had no idea who I could complain to, but I knew that all the companies offer a hotline 热线电话 to call. I decided to give it a go. However, the lady on the phone told me that I should give her the name of the people I wanted to complain about. I didn't know it so I asked another member of staff and he kindly gave it to me and his employee number.
Example three:
Actually, I made a complaint to the principal directly who happens to be a friend of my mum. He had previously told me that if I had any problems I could always go and see him. Even though I had never used this privilege 特权 before, I decided to go and explain the situation to him.
03What you complaint about
若你选择投诉的是“老师”，你的投诉点可以是：
1. 教学质量不佳
2. 对待学生的态度不友好
3. 迟到早退
4. 区别对待等
Example one:
She asked me what happened and I told her that the tutor was awful. Firstly, he was not qualified, as his lesson was not well planned or delivered. He ignored all the mistakes I made and even refused to give me help when I got stuck delivering my ideas. He was also not professional as he was late for class and even finished 10 mins early
若你选择投诉的是“服务人员”，你的投诉点可以是：
1. 态度差：说话大声/不耐烦
1. 专业性不强，办事效率慢
2. 额外收费
3. 上班摸鱼等
Example two:
I mainly complained about his poor attitude towards people. I thought no matter how terrible the situation was, a well-trained member of staff would be able to deal with it in a positive way. However, he just lost his temper and shouted at people. What’s more, he hadn't realized the mistakes he had made and kept arguing that no one could keep their cool in such a chaotic 杂乱的 time.
若你选择投诉的是一个“公共空间”，你的投诉点可以是：
1.吵闹
2.杂乱
3.空气质量差
4.乱收费等
Example three:
When I saw him, I started complaining. I told him that the gym manager seldom paid attention to the management. Due to this, the gym was a mess. That day I went there, there was rubbish everywhere and the equipment was all over the place. What’s worse, the gym isn’t open to the public, however, children were allowed to play inside. They chased each other around while shouting and yelling. The noisy and untidy environment put us off doing exercise.
04Why you were satisfied with the result
至于你觉得满意的点，无非就是不好的往好的方向走即可。
—老师不好，那就换一个好老师
Example one:
The teaching assistant also felt furious 生气的 after hearing this and told me that she would give me feedback as soon as possible. Late that night, I got a message from her and she told me that in order to make up 补偿 for the lesson, she had arranged a free class for me with a new teacher. The teacher was very professional in teaching speaking skills and almost all her students thought highly of 高度评价 her.
—服务人员不专业，那就出分他或辞退他
Example two:
Even though it was a very unpleasant experience, I still got a satisfying result. After I complained, the man was disciplined 被处分 and was told he needed to take some customer service training if he wanted to keep his job. Apparently, he decided to quit. I was also given a month's free subway pass to make up for the inconvenience.
—公共空间环境差，那就让它变得干净整洁
Example three:
Actually, the gym responded well to my complaint. They spoke to the manager and in the following few weeks, I noticed a vast difference. The place was spotless 一尘不染的 and there were no more children running around. It looked and felt like a gym again. It didn't just affect me, it had a positive impact on everyone
通过对以上4小问的讲解，现在你可以完成属于自己的回答啦！
参考答案：【投诉】
Describe a complaint that you made and you were satisfied with the result
When it happened
To be honest, I am a tolerant person, so I seldom make complaints, but several months ago I was so frustrated while taking the subway. I remember It was the lantern festival in China. Our government had arranged a firework show to celebrate this festival.
This news made people crazy and almost everyone came out and they took the subway to see the show. Because of this, the subway station was packed out. As there were too many people, the situation got out of hand. The people working there didn't know what to do and were getting angry. One attendant yelled at me which was not ok so I made a complaint against him.
Who complaint to
Actually, I had no idea who I could complain to, but I knew that all the companies offer a hotline to call. I decided to give it a go. However, the lady on the phone told me that I should give her the name of the people I wanted to complain about. I didn't know it so I asked another member of staff and he kindly gave it to me and his employee number.
What you complaint about
I mainly complained about his poor attitude towards people. I thought no matter how terrible the situation was, a well-trained member of staff would be able to deal with it in a positive way. However, he just lost his temper and shouted at people. What’s more, he hadn't realized the mistakes he had made and kept arguing that no one could keep their cool in such a chaotic time.
Why you were satisfied with the result
Even though it was a very unpleasant experience, I still got a satisfying result. After I complained, the man was disciplined and was told he needed to take some customer service training if he wanted to keep his job. Apparently, he decided to quit. I was also given a month's free subway pass to make up for the inconvenience.
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